Q&A with Phil D'Eon about New ChronicX® Custom Alerts with Improved Dictionary And Capabilities

Article Published on: Wed, April 26, 2017

The aviation business is about moving forward, saving time and improving – particularly on the technologies used in day-to-day operations.

Nowhere is that more apparent than in the tools ATP provides that help operators improve their maintenance processes. Over the years, ATP has developed many advances to improve the efficiency of record keeping, document retrieval and, with the ChronicX® Solution, assist maintenance providers with improved management of unplanned maintenance events.  Now ATP has raised the bar on those capabilities with the release of the latest ChronicX Solution.

In his position as ATP's Senior Vice President of Strategy, Phil D'Eon guides innovations such as CaseBank’s hybrid reasoning technology while pioneering new applications of the technology in both generations of ChronicX. D'Eon brings 48 years of aerospace experience to his work, including years of hands-on aircraft maintenance, decades of technology innovations and developments, and nearly 30 years of executive management. He co-founded ATP's CaseBank division and originated its SpotLight® product concept.

We spoke with D'Eon, to learn more about the upgrades and improvements delivered in the latest version.

Q: ATP just announced a new innovation in the ChronicX® Solution at the MRO Americas show. Can you tell us about the basics of the ChronicX Solution and what it brings to the maintenance world?

A: D'Eon: ChronicX is a technology that reads the text in maintenance records to identify related issues and put them together for the user to review in a concentrated form. It's been in use for five years.

Q: Who uses the product and how does it help them?

A: The primary users of ChronicX are operators of large fleets of aircraft. The issue it helps improve is to replace the mind-numbing work of pouring through maintenance records looking for problems that continue in spite of fix attempts, while finding more instances than humans will find – and also producing fewer of the false alerts typical of other automated computer-search technologies.

ChronicX alerts users to repeat problems they may not be aware of because of misapplied ATA codes, long time gaps between repeat checks and for having multiple problems written up in the same entry.

The solution identifies potential improvements to ChronicX dictionary based on user edits to their data, so that performance is constantly improving. We do that in the background as ChronicX is used.

Q: What new does the new ChronicX Solution bring to users?

A: The latest version adds the capability to monitor and report on specific incident types customers say they want identified when those events occur. The customers define and manage their own rules for this feature. It leverages the ChronicX dictionary and interprets the text flexibly to find matches for the rules the users define. This new feature will produce alerts and reports for monitoring specific maintenance concerns and mandatory incident reporting.

Q: How does ChronicX fit into the vision of ATP?

A: The vision of ATP is to provide tools, information and insight that optimize aircraft availability, operational compliance and aircraft value. The ChronicX Solution is a critical component of that vision in that it helps maintenance operations proactively manage and address recurring faults, increase uptime, reduce the cost/impact of warranties and service level agreements, and improving aircraft availability.

To learn more or request a demo of the ChronicX Solution, please visit– www.atp.com/chronicx – or call 800-227-4610 from the U.S. and Canada, or (+1) 415-330-9500 from anywhere in the world.

 

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