IT Systems Administrator (Brisbane, California)

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We are currently seeking an IT Systems Administrator experienced in maintaining and enhancing IT infrastructure, with an emphasis on finding improvements and automation. You will be responsible for maintaining servers, virtualization, networking, backups, business continuity and disaster recovery while working with a growing IT team that emphasizes agility and efficiency. You will work alongside other IT members to imagine and realize the communications and data processing of the ATP Operation

Within 3 months you will:

  • Learn team culture and methods through our onboarding process
  • Meet with members of other teams to understand the different groups and what they do
  • Help to maintain and enhance our existent operation
  • Learn IT procedures and develop ideas to improve them
  • Enhance documentation of existent processes
  • Master Helpdesk System and escalation policies
  • Work directly with ATP employees to resolve their technical problems
  • Have a general understanding of the ATP IT Operation

Within 6 months you will:

  • Help to strengthen our internal and external network security
  • Enhance Documentation on existent infrastructure and work on disaster recovery and business continuity
  • Work on new projects together with the DevOps Team
  • Have a complete understanding of the ATP IT Operation

Job Summary

  • Provide IT Helpdesk support to ATP employees
  • Provide configuration management and infrastructure troubleshooting.
  • Build and Upgrades Windows servers.
  • Design, Develop and maintain installation, configuration, operational procedures and documentation.
  • Create and modify, deploy and monitor software and security patches.
  • Configure switching and routing hardware.
  • Implement firewall and content filtering configuration changes.
  • Configure users and computer
  • Troubleshoot Windows Server, Active Directory, DNS, DHCP issues.
  • Troubleshoot Microsoft SQL Server performance issues
  • Troubleshoot routing, switching, VPN and wireless issues.
  • Investigate telephone system related issues, call flows, and telephone anomalies.
  • Investigate firewall connectivity issues.
  • Required to participate in the Helpdesk on call after hours support rotation.
  • Participate in other duties and projects as assigned.
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Maintain security, backup, and redundancy strategies
  • Consistently demonstrate commitment through Passion & Caring, Expertise, Accountability, Effective Communication, and Operational Excellence.

Skills and Requirements

  • Bachelor’s Degree (B.A. or B.S.) or Information Technology-related field from an accredited college
  • Minimum of three years of systems administration/networking experience with Microsoft Windows Server 2008 (or later) and Active Directory administration.
  • Project Management knowledge a plus
  • Microsoft Active Directory/Server-related or Cisco routing/switching certifications desired.
  • Experience with virtualization, VMware / Hyper-V
  • Good working knowledge of Data Center technologies including: Windows Server 2003-2016, Virtualization and Linux/Unix server
  • Office 365 Administration knowledge
  • Fortinet Firewall knowledge a plus
  • Veaam Backup and Replication solution knowledge a plus
  • Experience with SSL certificates and Internet domain management
  • Scripting and automation knowledge an advantage
  • Demonstrated proficiency troubleshooting complex technical issues.
  • Knowledge of Azure and AWS cloud computing services a plus
  • Excellent verbal and written communication and collaboration skills are required.

Attitude

  • You have a customer-service centric attitude always.
  • You thrive in ambiguity and enjoy finding creative solutions when there is no clear answer to a problem
  • You have experience managing and securing workstations in a corporate environment
  • You understand secure networking best practices
  • You are highly organized and self-motivated
  • You work well with others
  • You enjoy sharing your knowledge and don’t mind to mentor Junior members of the team

The interested applicant should send their resume and cover letter to hiring@atp.com