Report a Software Problem

If you are having a problem with ATP software, you may call:
Electronic Product Support
(415) 330-9540 or (415) 330-9565
Monday through Friday 5:00 A.M. until 5:00 P.M. USA Pacific Time

Please be ready to provide your:
Name
Customer or Subscriber number
The product about which you are calling
If you call after hours, or during a busy period, please leave a phone number, including the extension, where we can return your call.

– or –

E-Mail: support@atp.com
We highly encourage you to fill out and submit the form listed below, to facilitate communication between you and the Electronic Product Support Representative. Chances are that we will be able to resolve your problem more quickly when armed with this information.

Alternatively, you can print this page (or use the hard copy you received in the box), fill out the form by hand, and fax it to us at: +1-415-468-1596

Customer Information

* fields are required

First Name *

Last Name *

Company Name *
(enter 'self' if there is no company name)

Telephone Number *
* Include all relevant country, area, and city
Ext
Fax Number

State, Province, or Country *

E-mail Address *

Product Information

Product

Subscriber Number *

CD/DVD Disc Date *

Message

Environment (MS Windows, networking,& printer)

Windows (GUI)

Computer Type
Desktop Laptop Docking Station Network Workstation Server

Network OS

Printer Mfg/Model:
Local Printer Networked Printer
Printer Memory (RAM):

Hardware Information

PC Manufacturer/Model:

Video Card:

Screen Resolution:

System Memory:

Hard Disk Size:

CD-ROM Mfg/Model/Speed

DVD Mfg/Model/Speed

Problem Diagnostics

Description

Error Messages

Response Method
Telephone Fax E-Mail Site Visit Postal Mail Tele-conference