ATP Announces Acquisition of CaseBank Technologies, Inc.

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Article Published on: Thu, December 12, 2016

SAN FRANCISCO, CA – December 12, 2016 – AircraftTechnical Publishers (ATP)— the aviation industry'spremier provider of information, tools and services—todayannounced that the company has acquired CaseBankTechnologies, Inc., a leader in integrated diagnostic,troubleshooting and fault detection solutions for theaviation, aerospace and defense industries, among others.With this acquisition, these advanced capabilities bolsterATP’s status as the industry’s only organization focusedon improving productivity, compliance, and businessperformance by more intelligently managing maintenanceprocesses.

The acquisition brings together two complementarysolutions that help ATP move closer to its strategic ATP Acquires CaseBankvision of unified process management—enabling customersto drive dramatic improvements in productivity, costsavings, operations compliance and aircraft utilization. In2015, the company—under new ownership andmanagement—announced its new vision building on thesuccess of the ATP Aviation Hub Cloud™ Application, anintegrated suite of “smart content” services that embedstechnical, operating, and regulatory content intomaintenance workflows and processes.

“The acquisition of CaseBank Technologies is animportant next step in the evolution of ATP,” said CharlesPicasso, who took the helm as ATP’s new CEO in 2015 tolead the company into a new era of growth. “With theaddition of their advanced diagnostic, troubleshooting andproactive fault detection capabilities, we will offercustomers an even more comprehensive set of integratedsolutions to drive greater improvements in maintenanceprocesses and equipment performance. Picasso continued:“Our mission is to help the industry evolve throughsmarter information management and to make life easier forcustomers by integrating mission critical content intopreviously disconnected and time-intensive processes. Bydoing so, we create a tremendous amount of value in terms ofstreamlined business operations, aircraft uptime, as well assafety and compliance.” 

Toronto-based CaseBank Technologies, Inc. is the aviationindustry’s premier company that specializes inaccelerating return to service and increasing aircraftavailability by using field experience to proactivelyidentify and troubleshoot aircraft faults with unprecedentedspeed and accuracy, and by providing visibility into failuretrends across aircraft fleets for improved uptime andperformance. The company’s patented guided diagnosticsoftware employs “hybrid reasoning,” the core technologywhich combines engineering knowledge with field experienceto drive the company’s integrated troubleshootingsolutions for servicing complex equipment. CaseBank’scustomers include Bombardier, Gulfstream, Lockheed Martin,Pratt & Whitney and other Fortune 1000 companies.

“The combination of ATP and CaseBank represents anideal fit for our customers by automating critical aspectsof product support including fault isolation, correctiveaction, and access to technical publications,” said ChrisLewis, Chief Operating Officer for CaseBank Technologies,Inc. “Providing manufacturers, owner/operators and serviceproviders with a continuous workflow—from troubleshootingto service execution—allows them to quickly recognizedefect trends and optimize customer support. Thecomplementary fit of our two companies will help aviationprofessionals around the world to improve the speed, costand quality of maintenance, increasing equipmentavailability and enhancing overall businessperformance.”

CaseBank’s flagship solution—SpotLight® guideddiagnostics for complex equipment—is an interactivetroubleshooting solution that rapidly guidesservice technicians through the process of pinpointing andresolving problems. SpotLight effectively replaces thetraditional hierarchical troubleshooting guide by combiningthe company’s proven reasoning engine with a diagnosticdatabase—leveraging the collective experience of fieldtechnicians—to uniquely synthesize OEM knowledge offailure indications with operational field experience.

CaseBank’s ChronicX® is used by fleet operators toproactively identify and rank 
recurring defects across aircraft and engine fleets.ChronicX uses advanced algorithms to analyze aircraftmaintenance records and uncover hidden service trends—suchas previously undetected recurring problems, repeatdefects/fixes occurring across multiple aircraft and repairstations, as well as emerging failure modes that have notyet reached critical status—allowing operators to becomemore proactive in addressing these issues to optimize fleetuptime. 

“CaseBank Technologies has been a trusted and valuedsupplier to Bombardier Commercial Aircraft for over 15years,” said Todd Young, Vice President and GeneralManager, Customer Services, Bombardier Commercial Aircraft.“Bombardier rolled-out CaseBank’s SpotLight software asthe ADS Plus intelligent troubleshooting tool, and itcurrently supports our fleets around the world. Our new CSeries aircraft has deployed SpotLight as Bombardier’selectronic Fault Isolation Manual (eFIM) system, whichcompletely replaces conventional troubleshooting manuals andis fully integrated with Bombardier’s Navigator IETP(Interactive Electronic Technical Publications). AddedYoung: “We are delighted that ATP and CaseBank havecome together and anticipate that the two organizationswill combine their capabilities and industry experience tooffer new, integrated products and services to enhance themaintenance and reliability of aircraft fleets.”  

ATP is the industry’s only organization that links themost comprehensive maintenance information directly from 54aircraft manufacturers and more than 200 componentmanufacturers to maintenance tracking, parts inventoryand troubleshooting and fault detection solutions. ATP®Maintenance Libraries consolidates and organizes thousandsof publications from hundreds of manufacturers andregulatory information from the FAA and EASA to create theindustry’s broadest set of technical, operating, andregulatory information available from one source. ATPcustomers have anywhere, anytime access to this missioncritical information via the ATP Aviation Hub™ CloudApplication, which uniquely enables customers tointelligently manage airworthiness and uptime, improve speedand accuracy of maintenance, detect failure trends forenhanced equipment performance, and improve operations,while decreasing operating costs.

CaseBank Technologies is the aviation industry's onlyprovider of interactive, integrated diagnostic andtroubleshooting solutions. The Toronto-based company hasearned a reputation for increasing aircraft availabilitythrough proactive identification and troubleshooting ofaircraft faults, and accurately identifying issues,accelerating repairs, and recognizing failure trends. WithCaseBank, organizations improve the speed and accuracy ofmaintenance for enhanced safety, increase aircraftavailability, reduce operating costs, improve businessperformance and enhance customer satisfaction. Learn more 

Aircraft Technical Publishers (ATP) is the aviationindustry's premier provider of information, tools andservices for manufacturers, operators/owners, andmaintenance providers. The San Francisco Bay Area-basedcompany helps businesses manage all of their maintenanceprocesses—from maintenance and compliance tracking, todiagnostics, troubleshooting, and fault detection toinventory management—on a unified cloud based SaaSplatform. ATP partners with 54 manufacturers to help nearly5,600 customers in 96 countries ensure the highest levels ofairworthiness, equipment and business performance, aircraftvalue, safety, compliance and productivity. For moreinformation, visit


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