Report a Software Problem

If you are having a problem with ATP software, Contact ATP Customer Support, or complete the form below.

Customer Information

* fields marked with a red asterisk are required

First Name: *

Last Name: *

Company Name: *
(enter 'self' if there is no company name)

Telephone Number: *
(Include all relevant country, area, and city codes)
State, Province, or Country: *

E-mail Address: *

ATP Subscriber Number: *

Email confirmation:

Product Information

Enter product name or library product code and library description for this problem:

Computer Environment

Computer Type:
Desktop   Laptop   Tablet   Phone   Network Server   Network Client   

Computer Operating System:

If you are using a client/server configuration to access ATP content, please enter the network operating system you are using:

Hardware Information

PC Manufacturer/Model:


System Memory:

Hard Disk Size:

Problem Diagnostics


Error Messages:

Preferred Response Method:
Telephone   E-Mail