Most visitors to our exhibit expressed a common interest in improving their field service experience, with a priority to improving first-time-fix rates and identifying problem areas in their equipment. According to them, the problem lies with the technician’s response to the equipment failure. When the equipment repair site is hundreds of miles away, the technician cannot identify which part(s) to bring with them, sometimes resulting in multiple trips to the repair site for a single repair.
The SpotLight solution helps prevent the problem by diagnosing the equipment prior to the initial visit, which identifies to the technician which part(s) to bring to the repair site. The SpotLight diagnostic and troubleshooting solution accelerates Mean-Time-to Repair (MTTR), reduces No-Fault-Found (NFF) parts and, repeat visits. SpotLight is easy to learn and maintain, significantly improves “first-time-fix” rates, and considerably reduces equipment downtime.
An Insightful Experience at Field Service Palm Spring
We had the opportunity to attend the keynote presentations that covered various interesting and relevant topics. The “Building an Augmented Reality App For Your Techs and Customers” keynote presentation by Carter Machinery stood out as it demonstrated how virtual reality and augmented reality can be used in the field service industry. Many companies have already embraced the VR and AR technologies and it is clear how the SpotLight solution can complement this technology.
Field Service Palm Springs was a remarkable conference that was well put together, and proved to be a rewarding experience. They offered unique content, networking opportunities with service and support executives and decision-makers, and excellent awards show.
Watch a quick overview of how the SpotLight Troubleshooting Solution works: