CaseBank Vice President to Present on “Finding the Fault in an Ocean of Data”

CaseBank Technologies Inc., the leading provider of software solutions for equipment troubleshooting and defect trend analysis, has announced that it will be exhibiting and speaking at  Field Service East 2014, September 15-17, 2014, in Atlanta, Georgia. On September 16, John Snow, Vice President, Marketing & Strategic Alliances of CaseBank, will deliver a keynote presentation on “Too Much Information – Finding the Fault in an Ocean of Data.” CaseBank will also demonstrate its SpotLight® and ChronicX® solutions in Booth 11. CaseBank solutions enable manufacturers to optimize product support and gather accurate feedback on equipment performance and service execution.

“CaseBank is pleased to present and exhibit at Field Service East, to share our experience with some of the most sophisticated equipment manufacturers in the world,” said Tony O’Hara, CEO of CaseBank Technologies, Inc.  He added that “Our fault isolation, defect tracking and reliability tools quickly guide technicians, call centers and support engineers through the service process while capturing field experience for engineering. By accelerating accurate diagnosis and repair, CaseBank’s technology consistently delivers higher first-time fix rates, lower no-fault-found rates, increased uptime and reduced operating and warranty costs.”

Held at the Westin Buckhead, Field Service East 2014 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. Over 150 cross-industry senior-level service industry professionals from 15 different manufacturing verticals will gather at the event to learn ways to improve customer satisfaction, field support, resource planning and technician utilization. Worldwide Business Research Field Service conferences have provided senior level service and support executives with best-practice service and support strategies for over a decade. For more information visit