Last week ATP had the pleasure of attending Bombardier’s 2015 European Regional Review, a conference dedicated to the promotion of Bombardier Commercial Aircraft’s Customer Service to European operators, suppliers, partners and industry affiliates of the Dash 8, CRJ and CSeries aircraft. The event in Munich welcomed current Bombardier regional jet and turboprop operators, suppliers, and partners, as well as the suppliers and customers for the upcoming CSeries aircraft. The conference provided them with a forum to discuss innovation, and best practices, with respect to increasing reliability, maintainability, and optimizing fleet maintenance.
Steve Downie, ATP’s VP of Worldwide Sales, and Dena Porter, Program Manager, Knowledgebase Developer and Aircraft Technical Specialist, attended the conference to present the next generation of fault isolation technology. Downie and Porter previewed the tablet implementation of ATP’s interactive fault isolation software, which uses differential diagnosis to provide more accurate troubleshooting of performance issues and component defects. The ATP pair also answered questions regarding the eFIM for the CSeries, which replaces the traditional FIM with a single source of approved centralized content for optimal fault isolation convenience.
A recurring message at the conference made it clear that traditional approaches to technical publications are a thing of the past. Bombardier emphasized on several occasions in keynote presentations that Bombardier’s eFIM is a cornerstone deliverable for CSeries entry into service. Customers and suppliers were eager to get their hands on the application, and Lufthansa Technical Training announced they will be using Bombardier’s eFIM as the essential delivery tool for their entire maintenance training program.
Bombardier’s service approach is widely embraced by operators, because it offers a dynamic database with all the associated explanations, repair procedures and reference information required to do the job derived from the experience of all the airlines. Similarly, technicians embrace this approach, because they consistently receive a clear troubleshooting path, with a minimum of time spent manually entering data. Even on those occasions when the system does not supply the correct solution at first the technician develops familiarity (provided fully in context with the task at hand) with the system and its associated architecture.
Faster return to service and high dispatch reliability make for happy customers.